There are lots of mechanics in Los Angeles, nearly every corner has a mom and pop shop operation squirting out of it. Many of these home spun operations have a friendly feel to them. The owner proudly walking outside, wiping his hands clean as he steps out to greet you with a smile. While it's great to have a friend, especially one who's mechanically inclined, there are plenty of reasons why in Los Angeles you'll want to choose a Honda dealer to service your Honda next time a problem arises. We also hope you choose to have this work done at Diamond Honda of Glendale.
Sure a dealer's overhead is typically higher and sometimes the cost can be higher too, but there's a corisponding reason for that which is often over looked. We only service one type of car. That's a Honda. Honda has strict compliance and training requirements. What's this mean? It's going to mean quicker and more accurate diagnostics and repairs. If you're a mom and pop operation, your skill sets, though competent for many things, may miss the mark, especially when dealing with complex technology. Many times diagnostic information is collected and analyzed using this very expensive equipment. Something mom and pop operations are not likely to invest in due to the sheer cost and associated training required to utylize it.
If an inaccurate guess is made regarding your Honda, by not having the proper (and very expensive) diagnostic equipment you could finding yourself bringing your Honda back for another repair to the mom and pop operation for another stab at it. These additional visits will cost you money.
Additionally, if you're a mom and pop operation you typically can't afford to send yourself another mechanic to technical training to gain a greater understanding of newer technologies and advancements in automobiles. Not only does this training require money, it also requires you to be away from your shop where you will lose valuable billing hours.
Honda Service Standards
Ever notice that when it comes to pay at a dealership there's great care to making sure your experience exceeded your expectations. Honda will frequently send service customers a survey. These results are our report card and it's critical to our business operation as a Honda franchise that the quality of work meets Hondas high marks for excellence. At a mom and pop operation there's no source of escalation. No one they report to. If you aren't satisfied with the quality of work they simply don't expect to see you again.
Sometimes the issue you are experiencing could be resolved and covered under your vehicles warranty or a recall. This is of no cost to you. Mom and pop operations aren't going to be in the know regarding warranty or recall items and will go ahead and fix, as well as bill you, for the work that could have been done for free at a Honda dealer.
We realize there are many choices available to you in Los Angeles. Next time you have an issue we encourage you to give Diamond Honda of Glendale the opportunity to not only repair your issue, but to keep you a happy Honda owner for many years to come.